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System Asset & Config Management
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Module List:
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IIT’s SMART Suite Configuration Management aims to provide reliable up-to-date details about IT Infrastructure to support the IT Service Delivery and Support process. SMART Suite Asset Discovery agent gathers important information of configuration Items (CI's) like, PC's & Server's Hardware Information, installed software’s & services.
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SMART Suite Configuration Management goes beyond conventional Asset Management, by keeping technical information on CI’s and details of relationships between CI’s and standardization of CI’s, status, owner and location of CI’s. SMART Suite SACM is integrated with Incident, Problem, Change & Release Management, which allows users to pick the CI/Asset for which the ticket is created. Administrators can also directly remote login to the computers, for support of Hardware & Application Software's.
SMART Suite System Asset & Configuration Manager also allows you to track all your configuration items in IT Infrastructure.
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System Asset & Configuration Management Key Features :
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 | Allows automated discovery and management of an organization’s Configuration Items (CIs) like Hardware, Software, Contracts / SLAs. |
| Record CI attributes like : |
| | Asset / Inventory Details |
| | Owner Details |
| | serial number |
| | Version |
| | location details |
| | Maintenance Contract Files |
| | Purchase Order Number & Amount |
| | Invoice Numbers |
| Allows you to add your own CI’s. |
| Allows you to manage different CI status like operational, under development, in test, implementation, production & in repair / maintenance. |
| Integration of CMDB data with Incident, Problem, Change & Release records. |
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