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SMART Suite Customer Service Software for Manufacturing |
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With a single investment, There's no SMARTer and more efficient way to serve,
support, retain, engage with and maximize the value of every Customer, Supplier and Employee. |
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Manufacturers are facing an increasingly difficult global market. Price pressures
from low-cost suppliers combined with compliance issues and the burgeoning demand
for raw materials have all increased the cost and complexity of doing business.
Manufacturing organizations must do more than react to market challenges and constraints.
They need to streamline operations to optimize costs, collaborate with suppliers,
and react to changing customer demands. Customers support has evolved in to a differentiating
point in the industry since Manufacturing companies usually have international customers
in different cities, countries and time zones. SMART Suite Customer Support Software's
can be deployed to streamline processes and reduce costs. There can be two sets
of external interactions when it comes to a manufacturing industry, mainly supporting
the suppliers with regards to their orders and other would be the customers/clients
to give them support regarding the finished products. SMART Suite can be been used
by manufacturing companies and industrial organizations in order to support their
customers and suppliers apart from using Help Desk function to support and serve
internal employees. SMART Suite Customer Service™ software has integrated customer
portal, knowledge base, Online Surveys and Incident and service request ticketing
in one dynamic, tightly unified system that manages all your support needs. SMART
Suite's offer you software both as installed option on your own servers or as on-demand SaaS (software-as-a-service) model, that keeps you up and running and your users
happy no matter where they are situated. In SaaS (software-as-a-service) option,
we deliver our product suite
over the Internet using a secure, scalable application and system architecture
that requires no software downloads or IT help. |
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Promote Self Service |
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SMART Suites ready to use personalized portal provides a complete, 24/7 support presence to match your organizational needs. All users will have immediate access
to a robust knowledge base, using which they can help themselves to with best practices,
known errors, frequently asked questions and the latest product documentation, manuals
or downloads. Your customers can easily
submit even the most complex problems and
track the step by step progress of their support tickets right from the Web, without ever having to contact your support team. A complete ticket history is always available
for customers to store, reopen, or post comments to resolved tickets. |
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Manage your expensive support staff efficiently |
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Using SMART Suite you can be smarter about how you use your internal support staff. Monitor individual customer service representative's performance and productivity.
You can keep track of which service level agreements are met and which are breached. |
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Use feedback to drive your organizational vision |
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You can use SMART Suite Survey Management for conducting online surveys for your
customers, suppliers and employees. |
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Key
Benefits with SMART Suite |
- Expedite the process of tracking and resolving issues.
- Be more proactive and strategic about driving customer satisfaction.
- Reduce incident and service request resolution times and repetitive inquiries.
- Reduce phone calls/email volume while improving overall level of service.
- Improve the productivity of support agents and reduce agent load.
- With SAAS option there is no need for expensive servers, software or IT support.
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