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SMART Suite Help Desk for Associations & Chambers
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The Smartest, Most Efficient Way to Serve and Support Every Member in the Association.
With SMART Suite you can promote self service, enhance member satisfaction and bring
growth to Association.
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Helps in Management of Member Service Requests Easily |
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SMART Suite Service Request Management (SRM) has power to help Associations quickly
and directly improve member satisfaction.
SRM
is an added dimension to ensure that,
what the member expects is consistent with what
the Association is prepared to deliver.
SMART Suite will help you to automatically route service requests by centralizing
and managing all inbound requests via web/emails/SMS/IVR in a single database repository,
so that support representatives can respond quickly, efficiently and consistently.
SRM system stops paper at the source, helping Associations increase accountability
and boost productivity. SRM is used by service desk professional to support service
requests. Service Support Associates can view the requested services, access members
profile data, check the required approvals and resolve the service requests.
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Establish Self-Service |
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Service Automation |
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Associations
management is under constant pressure to provide quality support services
without increasing technical & office administration staff. The more self-service
you can offer, the better. Using SMART Suite portal you can provides a complete,
professional 24x7 support presence that matches your unique business needs. |
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Using SMART Suite Knowledge Management Module, members can have immediate access
to help themselves with applications forms, policies, FAQs, news letters with all
the latest information. When more assistance is needed for a particular service,
members can easily submit a trouble/service request ticket right from Web, Email
or by sending SMS, and can view its status and receive an automatic Email &
SMS notification when it's resolved. |
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Understand your Members issues using online Surveys |
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Associations management is under constant pressure to provide quality support services
without increasing technical & office administration staff. The more self-service
you can offer, the better. Using SMART Suite portal you can provides a complete,
professional 24x7 support presence that matches your unique business needs. |
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In Associations the value of members knowledge/feedback is immense and knowing
their perspectives on key issues is essential.
With SMART Suite Survey Management you can conduct online surveys to gather members feedback on quality of service and use data to drive continuous improvement. Research has shown that satisfied and
motivated members positively influence any association's financial performance and
enhance image. |
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Easy to
Use |
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Standard SMART Suite Implementation is done in days unlike months for other products. We have ability to provide you both installed software or on-demand hosted software
option. As a SaaS (software-as-a-service) provider,
we deliver our product suite
over the Internet using a secure, robust, scalable application and system architecture
that requires no software downloads or internal resources to support and maintain
the product. We offer a world-class hosting facility which enables 99.5% uptime
for every SMART Suite customer. |
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Benefits of SMART Suite Help Desk for Associations & Chambers |
- Enhance overall member satisfaction pro-actively.
- Handle repetitive inquiries efficiently.
- Improve the efficiency of support teams.
- Efficiently track, manage and respond to member questions.
- Can also we used to broadcast news alerts by Email or SMS.
- Enables charging to members if required.
- Reduce the overall cost of membership.
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Download PDF |
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