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SMART Suite Help Desk for Education |
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The Smartest, Most Efficient Way to Serve and Support Every Student, Faculty and
Staff Member in schools & colleges.
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SMART Suite Help Desk is useful in public & private schools, colleges, universities
and other training institution, enabling them to provide a streamlined support service
with complete audit trails and has a rapid return on investment (ROI). Responding
to high volumes of calls, emails and repetitive questions across your schools &
college campus burdens your support department, decreases satisfaction and raises
overall costs. Educators rely more and more on internet technology to develop, distribute
and deliver content to their students and provide a quality learning experience.
SMART Suite offers the perfect solution to enable you to provide the best possible
help desk service for your educational environment, with a most complete online
customer service experience, no matter how many facilities, campuses and locations
you serve, no matter where in the world your students and staff are located. |
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Establish a Complete Self-Service Support Center |
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Like all Service Providers, educational institutions management is under constant
pressure to provide quality support services without increasing technical &
office administration staff. The more self-service you can offer, the better. With
SMART Suite, your portal provides a complete, professional 24x7 support presence
that matches your unique needs. Students, faculty and staff have immediate access
to a robust knowledgebase where they can help themselves to class and exam schedules,
manuals, policies, and all the latest information. In addition to providing student
support, you can also set up your portal to allow faculty and staff to help themselves
with leave, loan and travel requests and access to other internal documents. When
more assistance is needed for a particular service, students and faculty can easily
submit a trouble/service request ticket right from the web, and can view its status
and receive an automatic Email & SMS notification when it's resolved. |
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Escalation |
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SMART Suite provides unlimited escalations pathways depending on the service been
provided. Typically, in primary and secondary schools the first line of support
is a teacher or staff member, on campus, who has some technical knowledge, Second
level support is escalated to a district level help desk. All this workflows can
easily be built in SMART Suite workflows |
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Very Useful for Distance Learning and Online Education |
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As online classes grow in popularity, providing easily accessible support from a
distance is imperative. With SMART Suite web-based campus support allows you to
offer personalized support from any Internet connection anywhere in the world. Your
students always have the support they need, no matter when they're online. |
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Easy to Use |
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Standard SMART Suite Implementation is done in days unlike months for other products.
We have ability to provide you both installed software or on-demand hosted software
option. As a SaaS (software-as-a-service) provider, we deliver our product suite
over the Internet using a secure, robust, scalable application and system architecture
that requires no software downloads or internal resources to support and maintain
the product. We offer a world-class hosting facility which enables 99.5% uptime
for every SMART Suite customer. |
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Benefits with SMART Suite |
- Easy to use quickly build momentum and usage campus-wide.
- Can also we used to broadcast news alerts by Email or SMS.
- Reduce repetitive inquiries and the high volume of technical support calls and email.
- Provide students, faculty and staff with the latest information.
- Provide high availability system to students and faculty.
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