Get Ahead of your competition by providing SMART Customer Service

SMART Suite Service Desk and Warranty Management Software enables streamlined management of aftermarket/post sales warranty and customer service operations in Repair Shops or Customer Service Centres that receive items for repair, and Retail Stores that send out all of their repairs.

SMART Suite's Warranty & Repair Management Software, you can deploy in call centres or service centres to manage all sorts of service requests, including product and service sales for multiple business lines, customer calls for on-site or field service.

SMART Suite product is based on leading industry standards from United Kingdom for Service Management, which will enhance process, quality and productivity within your organization.

SMART Suite’s integrated module allows you to :
  • Route Service Tickets to right technician as per business defined workflows
  • Enable Portions of data or information to your customers, dealers & business partners via internet
  • Manage Multi site or Multiple Services Centres in different cities
  • Record Employee time and expenses for service tickets, activities and tasks
  • Record third-party product costs, parts/materials, and expenses
  • Purchase, Warehouse and Inventory Management
  • Service Level Agreements to enhance service levels and response times
  • Warranty & Vendor Contracts to track expiration dates and revenues
  • Track symptoms and causes for service tickets to enhance service quality
  • Build and reuse online knowledge base to speed problem resolutions.
  • Send Email or SMS to Customers to get customer approvals and repair job completion.
  • Get online approvals from customer, if repair costs exceed customers approved limit
  • Automate Warranty Claims Data Sheets preparation to be send to business partners or manufactures
  • Excellent Management Reports & Dash Boards with drill down capability

SMART Suite solution help you to build customer loyalty and enable service personalization by using latest web technologies, since it is a proven fact that It's a lot more profitable to keep a good customer than to find a new one.

To learn more about how our customers world-wide are using SMART Suite's Service Desk and Warranty Management Software send email to info@iitsw.com one of our customer service representatives will get back to you soon.

Other Key Features Include:
  • Go Live for standard package from day 1
  • System Supports multiple access levels, and has ability to support many Roles : like Service Desk Call Taker, Service Desk Manager, Technician, Estimator, Quality Manager, Customer, Dealer & Administrator
  • Field Level Security for Data
  • Adding Fields to Screen at Run-time
  • Multiple file attachments can be added to tickets
  • Can create new Tasks/Work orders from within a service request or repair ticket
  • Service Desk supports direct visibility into business problems and quality issues
  • Supports Workflow Queues
  • Provides a secure historical audit log of all actions
  • Service Level Agreements can be defined, monitored for compliance, and tracked for performance
  • Email or SMS Distribution lists can be created to notify customers of promotion of services and products
  • Custom surveys can be automatically sent to customers after issues are resolved
  • Can hide fields for specific users using security management
  • Scalable Solution and supports multi-tenancy with SaaS
  • Supports Customization
  • Multi-lingual
  • Out of the box reports to track trends with graphical capability
  • Executive dashboards with drill down capability
  • Reports and Dashboards with filters
  • Can Share and publish data using PDF, XLS, XML or CSV formats