IIT announces availability of SMART Suite IT Service Management, Customer Service and Help Desk products as hosted Software as a Service (SaaS) which integrates the processes laid out in the IT Infrastructure Library (ITIL) with its service management, customer service and help desk software.

Civil Services Oman Pension Fund awards Infoline Oman & IIT, joint project to implement ITIL based Arabized SMART Suite IT Service Management & Help Desk Solution.

Saudi Credit Bureau implements ITIL based IT Service Management Software - powered by Internet Information & Technologies. The solution has been deployed in English & Arabic.

Internet Information Technologies Inc. has announced completion of Arabic & French localization for its english version of SMART Suite ITIL based help desk management solutions. The company plans to deliver SMART Suite HelpDesk in German, Spanish & French as well, based upon customer demand.

Oman Arab Bank, which has been adjudged the “Number One Bank in Oman”, by Ernst & Young’s Banking & NBFC Survey, has awarded a joint project to IIT and Infoline L.L.C in Oman to implement SMART Suite IT Service Management Solutions all modules, including Service Desk, Service Request Management, Change Management, Release Management and Configuration Management (CMDB).

IIT appoints a new distributor Cartels Consulting Services Inc. in Toronto - Canada, to serve customers in the region.

IIT has signed strategic partnership agreement with Leap Innovation LLC, a company based in Arizona, USA.

IIT has allianced with a Clickatell, a world's leading SMS messaging provider offering simple and reliable SMS gateway connectivity to 663 networks in 201 countries.

Saudi Bugshan Group, a leading business house in Saudi Arabia, has awarded Internet Information Technologies, Custom Software Development Project using SMART Suite Architectural Framework.

IIT appoints new Value Added Reseller - Fore Vision (Al Musbah Group) - in Saudi Arabia. Fore Vision will provide local implementation support services to its SMART Suite Help Desk customers.

East West Technologies Dubai is appointed as Value Added Reseller of SMART Suite Help Desk product in UAE.

Al Musbah Saudi Airports Duty Free implements SMART Suite Suite ITIL based Incident Management, Problem Management, Change Management, Release Management & Service Request Fulfillment Modules.

SMART Suite Products will be displayed at Service Desk Show 2010, Europe’s largest IT service management event on April 27-28 at Earls Court. London More Info @ http://www.servicedeskshow.com

Infoline launches SMART Suite Help Desk, IT Service Management and Customer Service Desk Solutions in Crown Plaza Hotel Oman. The event was attended by IT Managers, ITIL Service Desk Managers, ITIL Consultants, CIOs and Business Executives. Extracts from press release for the event can be found @ http://www.timesofoman.com/innercat.asp?detail=33427

Infoline Oman is appointed as Value Added Reseller of SMART Suite Help Desk product in Sultanate of Oman.

Falcon Motors a leading automotive distributor in Middle East has Implemented Information Technology Infrastructure Library (ITIL) best practices and addressed significant Sarbanes Oxley (SOX) support requirements using IIT's SMART Suite IT Service Management Help Desk.

Saudi Air-conditioning Manufacturing Company (SAMCO) which is joint venture of Juffali Saudi Arabia & Carrier Corporation USA - A World leader in air conditioning, heating & refrigeration systems has started implementation of SMART Suite ITIL Service Desk for its Manufacturing facility.