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Knowledge Base Management
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Module List:
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The goal of SMART Suite Knowledge management is to facilitate the improvement of quality decision making of management and support associates, by ensuring that accurate and reliable knowledge information is provided during the entire service lifecycle. Knowledge Management ensures that IT & Business service providers have adequate information to perform their jobs in an efficient manner.
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Why SMART Suite Knowledge Management ?
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In today’s work environment, IT Managers are forced to deliver a stable IT environment, with much lower workforce. The risks faced by IT Management are mitigated with SMART Suite Knowledge Management Solution in following manner :
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- Reduce on-job training costs.
- Improve Knowledge transfer mechanism amongst staff.
- Reduce Duplicate Resolution efforts for same incidents, problems and change requests.
- Keeping Knowledge Base Updated with consistent and accurate information.
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Integrated with Other Modules
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SMART Suite offers out-of-the-box integrations with Incident, Problem, Service request and Change Management modules. Knowledge Management has become an important part of service support, service delivery and service transition processes.
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Promote Web Self Service
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SMART Suite Knowledge Management Solution promotes self service among user community by providing them Frequently Asked Questions, Checklists for the incidents been reported. Associate can search the complete knowledge solution database, in order to find resolutions for the Incidents & Problems they are working.
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