|
Jobs Available at IIT ...
|
|
|
|
SMART Suite ITSM Consultants
|
Locations : USA, Jeddah Saudi Arabia, Oman, India & UAE
|
|
Required Skills : SMART Suite ITSM, ITIL, Workflow Design, Help Desk/Service Desk or Asset Mgt, and Configuration Mgt operations
|
- Design, customization, integration and delivery of SMART Suite ITSM suite v 3.0, to be used throughout the client.
- Provide SMART Suite and ITSM support to determine how this tool will be deployed and integrated with the existing support applications.
- Install, develop, configure, and implement SMART Suite Incident, Problem, Service Request, Change, Release and Configuration Management modules.
- Integrate existing helpdesk process flows into the SMART Suite Service Desk modules.
- Implement business requirements as they pertain to SMART Suite applications.
- Interact with customers and partners to solve critical software problems or issues.
- Perform maintenance and enhancements to all SMART Suite applications.
- Help design and implement requirements for Incident, Problem & Service Request management.
- Estimate level of effort to design and deploy SMART Suite ITSM suite.
- Perform high complexity (i.e. system level applications) analysis, design, development and unit testing of software applications from user requirements and design documents.
- Resolve defects encountered during various testing cycles.
- Work with the SMART Suite Lead and various process owners define the performance goals and metrics for the proposed solution.
- Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.
- Serve as liaison to the business community, to ensure that its needs are fully understood by the project team.
- Assist in translating requirements into business processes supporting existing or new business capabilities.
- Inform the SMART Suite Lead and Operations Architecture Lead of any issues that may affect any other project areas.
- Participate in quality management reviews to ensure adherence to all quality management plans and standards.
- Prior Familiarity with other IT Service Management Solutions like Remedy / CA Unicenter / Axios Systems / Iet Solutions / Parature / Manage Engine Help Desk/Service Desk Software Solutions will be advantage.
|
|
Experience gathering requirements and planning for a SMART Suite Help Desk implementation or Experience gathering requirements and planning for a CMDB implementation.
ITIL Foundation/ ITIL V3 Certification or experience with implementing IT Service Management processes.
|
If you are interested in applying for this role please send your detailed CV to jobs@iitsw.com
|
Project Manager (ITIL Qualified )
|
Locations : USA, Saudi Arabia, Oman & UAE
|
|
Our Customer, a high profile international organization is currently seeking an experienced IT Project to lead SMART Suite IT Service Management implementation within an ITIL environment.
|
|
The key skills & experience required for this role are :
|
- Strong stakeholder management skills.
- ITIL Foundation (as a minimum) & ITIL Service Manager is a added advantage.
- ITIL implementation experience.
- Excellent presentation skills.
- Natural tenacity to drive the project through to conclusion.
|
If you are interested in applying for this role please send your detailed CV to jobs@iitsw.com
|
Service Manager (ITIL)
|
Location: USA, Saudi Arabia, Oman & UAE
|
|
Our Customer, a high profile international organization is currently seeking an experienced Service Manager ITIL.
|
|
The successful candidate will be responsible for the following :
|
- Service Level Management processes
- Change Management
- Problem Management
- Business Relationship Management processes
- Service catalogues
|
|
EXPERIENCE of IT Service Management within a company or government department, EXPERIENCE of implementing and managing SLAs, EXCELLENT knowledge of ITIL framework and understanding of all ITIL processes, EXPERIENCE of Customer Relationship Management Good communications ability with customers Ability to create and maintain good relationships with colleagues, ITIL Service Managers Certificate Bi-lingual English and Arabic preferable.
|
If you have all of the above experience, are happy to work in Middle East please forward your cv in a WORD document to jobs@iitsw.com
|
Senior SMART Suite Help Desk Consultant
|
Deployment Location: USA, UK, Canada, Algeria, Oman, Saudi Arabia, Qatar, UAE
|
|
Skills:
|
- SMART Suite Help Desk Service Request System
- ITSM Suite (Help Desk, Change Management, SLA, Asset Management)
- SMART Suite CMDB
- Excellent interpersonal, and communication skills
- Strong analytic skills
- Team Management Skills
|
|
Job Discription :
|
|
Provide team management, consulting and development support for SMART Suite Help Desk applications, including ITSM Suite and custom applications.
|
|
Essential Functions :
|
|
Very good knowledge of SMART Suite ITSM Suite. This includes the Helpdesk, SLA, Asset Management, and Change Management modules, CMDB & custom applications based on SMART Suite Application Framework.
|
- SMART Suite integrations with external applications.
- CMDB Experience is highly desired.
- SMART Suite Help Desk Server Administration.
- Email & SMS Engine configuration
- Understanding of Microsoft’s Operation Manager / Microsoft System Center
- Knowledge of PRINCE2 2009 Project Management Methodology
|
|
Recomded Qualification :
|
|
Minimum 2-4 years experience either with SMART Suite ITSM / CA Uni-center Help Desk / Remedy Help Desk
Certified in at least 3 of the following IT Governance / IT Service Management Courses :
|
- COBIT 4.1 / ISO 20000
- ITIL V3 Intermediate: Operational Support & Analysis* (OSA)
- ITIL V3 Intermediate: Service Offerings & Agreements* (SOA)
- ITIL V3 Intermediate: Release, Control & Validation* (RCV)
- ITIL V3 Intermediate: Planning, Protection & Optimization* (PPO)
- ITIL V3 Managing Across the Lifecycle (MAL)
- ITIL V2-V3 Service Manager Bridge
|
Business Development Manager - Call Center
|
If you are a Sales and Marketing professional looking to join an international team of contact centers, it is a career growth opportunity for you. As part of a business development team you will contribute to the business success by acquiring and anchoring new clients to the organization. You will provide solutions and business advice designed to satisfy the clients' for successfully growing revenue and enhancing customer loyalty.
|
|
General Responsibilities :
|
- Research, develop and contract new clients.
- For Inbound and outbound call center work.
- For the location in middle east, india and International centers.
- For other forms of marketing contact.
- Create business models utilizing Company's facilities and expertise based on client's needs.
- Develop and deliver potential client presentations.
- Develop operational plan and lead management team to implement new programs as contracted.
- Take lead management role in company's internal business development.
- Create and maintain high call center and business community profile.
- Work with management team to develop strategic goals and plans.
|
|
Requirements :
|
|
The ideal candidate is a self-starter, committed and conscientious, and someone who possesses strong interpersonal skills :
|
- Bachelor's degree or equivalent experience.
- 3+ years of outside B2B cold calling. Business development experience in call center industry.
- Works well independently.
- High energy and Professional appearance.
- Strong communicator and ability to negotiate.
- International business development experience is a plus.
- Valid driver's license required.
- Excellent presentation, problem-solving and negotiation skills.
- Superior communication skills, with ability to interact with all levels of customer management.
- Computer skills utilizing MS Office products, email and other proprietary software.
- Ability to demonstrate professionalism, tenacity and company values, regardless of outcome.
- Ability to work independently and be self-driven, with ability to identify, plan and prioritize business opportunities.
|
|
Position is required to :
|
- Develop prospect lists of potential new customers for onshore, near shore and offshore call centers. Utilizing multiple lead sources, research, plan and prioritize business contacts with potential customers.
- Initiate contact with prospects to establish interest, determine business needs and sales opportunities, through networking and cold calling. Determine creative solutions to identify and develop new customers, while maintaining the highest level of professional standards. Persistently pursue opportunities, promoting our services and commitment to customer satisfaction. Build, advance and actively replenish a pipeline of prospective clients in order to achieve New Client Acquisition goals.
- Conduct sales presentations with potential customers to formally communicate the complete range of business benefits as an company's customer. Demonstrate thorough knowledge of company's services in order to maximize business potential.
- Collaborate with internal departments to research product and pricing options to satisfy all customer potential business needs and implementation of new programs. Continue to communicate with potential customers to retain interest and result in business engagement.
- Present contracts and/or service and support commitments for customer approval when the sales process is finalized, ensuring that customer business needs are met while representing the best interests of the company.
- Ensure that new customers are transitioned for account implementation, servicing and retention.
- Demonstrate a commitment to company's core values of integrity, process improvement and customer satisfaction, while embodying the brand essence of passion, innovation and fun.
|
Software Quality Control Engineer
|
Responsibilities :
|
- Take responsibility for a software quality control system.
- Will design manual and automated test cases, create test environments, ensure the proper execution of test cases and record their results.
- Initiate a product quality control program including the creation, implementation and execution of the testing protocols.
- Responding to a fast-paced environment.
- use analytical, creative and critical thinking skills to design and maintain both the manual and automated quality systems.
- work with the Product Managers and Software Engineers to assess the various functional and design specifications needed to create the necessary test plans and tools, also work in partnership with the Software Engineering and Product Management teams to deliver on-time results.
- Tap to strong attention to detail as developing and reporting the project and product level results of the quality program.
- Initiative and drive to put imaginative problem-solving skills to good use.
|
|
Skills :
|
- BE Computer Science or equivalent technical degree with 10 years of experience. Or Masters in Computer Science plus 7 years of experience in the same field.
- Skilled in system analysis.
- Requires an inquisitive mind and a strong drive to push the limits.
- Must be a problem solver.
- Programming and/or scripting skills in .Net, Java, C++, VB, Javascript, VBScript or Visual Test.
- Knowledge of web development and database design.
- Solid debugging and problem solving capabilities.
|
ITIL Engineer
|
You will be responsible for the assessment, practices and policies implementation of the ITIL and HDI procedures.
Reporting to the HD Management Team Leader you will have a minimum of 3 years experience in the following :
|
- Problem, incident, service request, change and knowledge management.
- Should have excellent help desk/support skills.
- Should have a good background and experience in Remedy / SMART Suite.
- Training capabilities in ITIL foundations etc.
|
|
Being a good communicator with the ability to work under pressure rounds your profile up.
|
|
Skills :
|
- Bachelor Degree in computer science with 3 years of experience. Or diploma in computer science with 6 years of experience.
- Recommended to have Certified courses in the following fields :
- Microsoft Windows Desktop.
- Microsoft Office Applications.
- Microsoft Windows Server.
- Local Networks.
- Telecommunication Systems.
- 5 years of experience in OS Administration.
|
.NET Developers & .NET programmers
|
Locations : United States, Middle East (Saudi Arabia, Oman, Qatar, Dubai, Bahrain)
|
|
Internet Information & Technologies is currently seeking experienced
|
- Senior .NET Developers (Minimum 5 years experience)
- Junior .NET programmers ( 1 – 3 years experience) – Fresh College graduates with First Class in CSE & EE, May also apply
|
|
The ideal candidate should have hands-on professional development experience and experience using relational databases such as SQL Server and Oracle.
|
|
Desired Skills Are :
|
- Knowledge of software engineering concepts (requirements management, development methodologies, testing and documentation) and an understanding of how technology applies to business concepts.
- Understanding of and experience with object-oriented design and development.
- Solid software engineering skills and experience with one of the following competencies: .NET framework (ASP.NET, C# or VB.NET, and ADO.NET).
- Experience with web services (SOAP/XML, etc.) is a plus.
- Experience with Web development mark-up and scripting languages such as HTML, XML, XSLT, JavaScript, style sheets (CSS), PHP, Perl, etc.
- A desire to work with the latest tools, technologies, and methodologies (Visual Studio 2005, SQL Server 2005, Eclipse, object relational mapping etc.)
- Demonstrated experience with web-based and/or client-server development.
- Understanding that he will also be responsible for coding as well as design work.
- Experience in working with in a fast-paced, collaborative, and team-based project environment.
- Experience working on multiple client projects at a time.
- Desire and ability to work towards leading a team of 2-5 other application developers.
- Proactive desire to continue to broaden and deepen technical, business and consulting skills.
|
|
Qualifications :
|
- BS / BE / B Tech / MCA /MSc in Computer Science Or Electronics & Telecom Engineering or equivalent.
- Ability to multi-task.
- Excellent leadership, organizational, verbal and written communication skills.
|
|
Internet Information & Technologies Inc is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
|
Oracle - PL / SQL Developer
|
Internet Information & Technologies is currently seeking experienced Oracle - PL/SQL Developers to develop new applications for a complex, high transaction/high volume application. You will need heavy PL/SQL programming experience with Oracle 10g or 11g as the role will involve heavy programming work. The position will be all PL/SQL Development. You will also need some experience with Oracle Advanced Queue/AQ.
|
|
Key Skills Duties include :
|
- Design and diagram complex Oracle database systems for scalability, speed & reliability.
- Optimizing existing SQL, PL/SQL, procedures, triggers, functions, objects.
- Advanced PL/SQL.
- Advanced Queue knowledge.
- Oracle 10 experience a must, 11 preferred.
- Experience developing with Oracle in a .Net environment
- Strong interpersonal skills and ability to work well in a team environment.
|
|
Qualifications :
|
- BS / BE / B Tech / MCA /MSc in Computer Science OR Electronics & Telecom Engineering or equivalent.
- Ability to multi-task
- Excellent leadership, organizational, verbal and written communication skills.
|
|
Internet Information & Technologies Inc is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
|
|
 |
|
|
|
|