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Jobs Available at IIT ...
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SMART Suite ITSM Consultants
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Locations : USA, Jeddah Saudi Arabia, Oman, India & UAE
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Required Skills : SMART Suite ITSM, ITIL, Workflow Design, Help Desk/Service Desk or Asset Mgt, and Configuration Mgt operations
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- Design, customization, integration and delivery of SMART Suite ITSM suite v 3.0, to be used throughout the client.
- Provide SMART Suite and ITSM support to determine how this tool will be deployed and integrated with the existing support applications.
- Install, develop, configure, and implement SMART Suite Incident, Problem, Service Request, Change, Release and Configuration Management modules.
- Integrate existing helpdesk process flows into the SMART Suite Service Desk modules.
- Implement business requirements as they pertain to SMART Suite applications.
- Interact with customers and partners to solve critical software problems or issues.
- Perform maintenance and enhancements to all SMART Suite applications.
- Help design and implement requirements for Incident, Problem & Service Request management.
- Estimate level of effort to design and deploy SMART Suite ITSM suite.
- Perform high complexity (i.e. system level applications) analysis, design, development and unit testing of software applications from user requirements and design documents.
- Resolve defects encountered during various testing cycles.
- Work with the SMART Suite Lead and various process owners define the performance goals and metrics for the proposed solution.
- Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.
- Serve as liaison to the business community, to ensure that its needs are fully understood by the project team.
- Assist in translating requirements into business processes supporting existing or new business capabilities.
- Inform the SMART Suite Lead and Operations Architecture Lead of any issues that may affect any other project areas.
- Participate in quality management reviews to ensure adherence to all quality management plans and standards.
- Prior Familiarity with other IT Service Management Solutions like Remedy / CA Unicenter / Axios Systems / Iet Solutions / Parature / Manage Engine Help Desk/Service Desk Software Solutions will be advantage.
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Experience gathering requirements and planning for a SMART Suite Help Desk implementation or Experience gathering requirements and planning for a CMDB implementation.
ITIL Foundation/ ITIL V3 Certification or experience with implementing IT Service Management processes.
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If you are interested in applying for this role please send your detailed CV to jobs@iitsw.com
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Project Manager (ITIL Qualified )
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Locations : USA, Saudi Arabia, Oman & UAE
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Our Customer, a high profile international organization is currently seeking an experienced IT Project to lead SMART Suite IT Service Management implementation within an ITIL environment.
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The key skills & experience required for this role are :
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- Strong stakeholder management skills.
- ITIL Foundation (as a minimum) & ITIL Service Manager is a added advantage.
- ITIL implementation experience.
- Excellent presentation skills.
- Natural tenacity to drive the project through to conclusion.
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If you are interested in applying for this role please send your detailed CV to jobs@iitsw.com
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Service Manager (ITIL)
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Location: USA, Saudi Arabia, Oman & UAE
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Our Customer, a high profile international organization is currently seeking an experienced Service Manager ITIL.
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The successful candidate will be responsible for the following :
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- Service Level Management processes
- Change Management
- Problem Management
- Business Relationship Management processes
- Service catalogues
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EXPERIENCE of IT Service Management within a company or government department, EXPERIENCE of implementing and managing SLAs, EXCELLENT knowledge of ITIL framework and understanding of all ITIL processes, EXPERIENCE of Customer Relationship Management Good communications ability with customers Ability to create and maintain good relationships with colleagues, ITIL Service Managers Certificate Bi-lingual English and Arabic preferable.
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If you have all of the above experience, are happy to work in Middle East please forward your cv in a WORD document to jobs@iitsw.com
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Senior SMART Suite Help Desk Consultant
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Deployment Location: USA, UK, Canada, Algeria, Oman, Saudi Arabia, Qatar, UAE
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Skills:
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- SMART Suite Help Desk Service Request System
- ITSM Suite (Help Desk, Change Management, SLA, Asset Management)
- SMART Suite CMDB
- Excellent interpersonal, and communication skills
- Strong analytic skills
- Team Management Skills
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Job Discription :
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Provide team management, consulting and development support for SMART Suite Help Desk applications, including ITSM Suite and custom applications.
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Essential Functions :
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Very good knowledge of SMART Suite ITSM Suite. This includes the Helpdesk, SLA, Asset Management, and Change Management modules, CMDB & custom applications based on SMART Suite Application Framework.
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- SMART Suite integrations with external applications.
- CMDB Experience is highly desired.
- SMART Suite Help Desk Server Administration.
- Email & SMS Engine configuration
- Understanding of Microsoft’s Operation Manager / Microsoft System Center
- Knowledge of PRINCE2 2009 Project Management Methodology
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Recomded Qualification :
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Minimum 2-4 years experience either with SMART Suite ITSM / CA Uni-center Help Desk / Remedy Help Desk
Certified in at least 3 of the following IT Governance / IT Service Management Courses :
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- COBIT 4.1 / ISO 20000
- ITIL V3 Intermediate: Operational Support & Analysis* (OSA)
- ITIL V3 Intermediate: Service Offerings & Agreements* (SOA)
- ITIL V3 Intermediate: Release, Control & Validation* (RCV)
- ITIL V3 Intermediate: Planning, Protection & Optimization* (PPO)
- ITIL V3 Managing Across the Lifecycle (MAL)
- ITIL V2-V3 Service Manager Bridge
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Business Development Manager - Call Center
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If you are a Sales and Marketing professional looking to join an international team of contact centers, it is a career growth opportunity for you. As part of a business development team you will contribute to the business success by acquiring and anchoring new clients to the organization. You will provide solutions and business advice designed to satisfy the clients' for successfully growing revenue and enhancing customer loyalty.
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General Responsibilities :
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- Research, develop and contract new clients.
- For Inbound and outbound call center work.
- For the location in middle east, india and International centers.
- For other forms of marketing contact.
- Create business models utilizing Company's facilities and expertise based on client's needs.
- Develop and deliver potential client presentations.
- Develop operational plan and lead management team to implement new programs as contracted.
- Take lead management role in company's internal business development.
- Create and maintain high call center and business community profile.
- Work with management team to develop strategic goals and plans.
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Requirements :
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The ideal candidate is a self-starter, committed and conscientious, and someone who possesses strong interpersonal skills :
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- Bachelor's degree or equivalent experience.
- 3+ years of outside B2B cold calling. Business development experience in call center industry.
- Works well independently.
- High energy and Professional appearance.
- Strong communicator and ability to negotiate.
- International business development experience is a plus.
- Valid driver's license required.
- Excellent presentation, problem-solving and negotiation skills.
- Superior communication skills, with ability to interact with all levels of customer management.
- Computer skills utilizing MS Office products, email and other proprietary software.
- Ability to demonstrate professionalism, tenacity and company values, regardless of outcome.
- Ability to work independently and be self-driven, with ability to identify, plan and prioritize business opportunities.
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Position is required to :
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- Develop prospect lists of potential new customers for onshore, near shore and offshore call centers. Utilizing multiple lead sources, research, plan and prioritize business contacts with potential customers.
- Initiate contact with prospects to establish interest, determine business needs and sales opportunities, through networking and cold calling. Determine creative solutions to identify and develop new customers, while maintaining the highest level of professional standards. Persistently pursue opportunities, promoting our services and commitment to customer satisfaction. Build, advance and actively replenish a pipeline of prospective clients in order to achieve New Client Acquisition goals.
- Conduct sales presentations with potential customers to formally communicate the complete range of business benefits as an company's customer. Demonstrate thorough knowledge of company's services in order to maximize business potential.
- Collaborate with internal departments to research product and pricing options to satisfy all customer potential business needs and implementation of new programs. Continue to communicate with potential customers to retain interest and result in business engagement.
- Present contracts and/or service and support commitments for customer approval when the sales process is finalized, ensuring that customer business needs are met while representing the best interests of the company.
- Ensure that new customers are transitioned for account implementation, servicing and retention.
- Demonstrate a commitment to company's core values of integrity, process improvement and customer satisfaction, while embodying the brand essence of passion, innovation and fun.
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Software Quality Control Engineer
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Responsibilities :
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- Take responsibility for a software quality control system.
- Will design manual and automated test cases, create test environments, ensure the proper execution of test cases and record their results.
- Initiate a product quality control program including the creation, implementation and execution of the testing protocols.
- Responding to a fast-paced environment.
- use analytical, creative and critical thinking skills to design and maintain both the manual and automated quality systems.
- work with the Product Managers and Software Engineers to assess the various functional and design specifications needed to create the necessary test plans and tools, also work in partnership with the Software Engineering and Product Management teams to deliver on-time results.
- Tap to strong attention to detail as developing and reporting the project and product level results of the quality program.
- Initiative and drive to put imaginative problem-solving skills to good use.
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Skills :
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- BE Computer Science or equivalent technical degree with 10 years of experience. Or Masters in Computer Science plus 7 years of experience in the same field.
- Skilled in system analysis.
- Requires an inquisitive mind and a strong drive to push the limits.
- Must be a problem solver.
- Programming and/or scripting skills in .Net, Java, C++, VB, Javascript, VBScript or Visual Test.
- Knowledge of web development and database design.
- Solid debugging and problem solving capabilities.
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ITIL Engineer
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You will be responsible for the assessment, practices and policies implementation of the ITIL and HDI procedures.
Reporting to the HD Management Team Leader you will have a minimum of 3 years experience in the following :
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- Problem, incident, service request, change and knowledge management.
- Should have excellent help desk/support skills.
- Should have a good background and experience in Remedy / SMART Suite.
- Training capabilities in ITIL foundations etc.
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Being a good communicator with the ability to work under pressure rounds your profile up.
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Skills :
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- Bachelor Degree in computer science with 3 years of experience. Or diploma in computer science with 6 years of experience.
- Recommended to have Certified courses in the following fields :
- Microsoft Windows Desktop.
- Microsoft Office Applications.
- Microsoft Windows Server.
- Local Networks.
- Telecommunication Systems.
- 5 years of experience in OS Administration.
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.NET Developers & .NET programmers
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Locations : United States, Middle East (Saudi Arabia, Oman, Qatar, Dubai, Bahrain)
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Internet Information & Technologies is currently seeking experienced
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- Senior .NET Developers (Minimum 5 years experience)
- Junior .NET programmers ( 1 – 3 years experience) – Fresh College graduates with First Class in CSE & EE, May also apply
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The ideal candidate should have hands-on professional development experience and experience using relational databases such as SQL Server and Oracle.
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Desired Skills Are :
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- Knowledge of software engineering concepts (requirements management, development methodologies, testing and documentation) and an understanding of how technology applies to business concepts.
- Understanding of and experience with object-oriented design and development.
- Solid software engineering skills and experience with one of the following competencies: .NET framework (ASP.NET, C# or VB.NET, and ADO.NET).
- Experience with web services (SOAP/XML, etc.) is a plus.
- Experience with Web development mark-up and scripting languages such as HTML, XML, XSLT, JavaScript, style sheets (CSS), PHP, Perl, etc.
- A desire to work with the latest tools, technologies, and methodologies (Visual Studio 2005, SQL Server 2005, Eclipse, object relational mapping etc.)
- Demonstrated experience with web-based and/or client-server development.
- Understanding that he will also be responsible for coding as well as design work.
- Experience in working with in a fast-paced, collaborative, and team-based project environment.
- Experience working on multiple client projects at a time.
- Desire and ability to work towards leading a team of 2-5 other application developers.
- Proactive desire to continue to broaden and deepen technical, business and consulting skills.
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Qualifications :
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- BS / BE / B Tech / MCA /MSc in Computer Science Or Electronics & Telecom Engineering or equivalent.
- Ability to multi-task.
- Excellent leadership, organizational, verbal and written communication skills.
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Internet Information & Technologies Inc is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
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Oracle - PL / SQL Developer
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Internet Information & Technologies is currently seeking experienced Oracle - PL/SQL Developers to develop new applications for a complex, high transaction/high volume application. You will need heavy PL/SQL programming experience with Oracle 10g or 11g as the role will involve heavy programming work. The position will be all PL/SQL Development. You will also need some experience with Oracle Advanced Queue/AQ.
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Key Skills Duties include :
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- Design and diagram complex Oracle database systems for scalability, speed & reliability.
- Optimizing existing SQL, PL/SQL, procedures, triggers, functions, objects.
- Advanced PL/SQL.
- Advanced Queue knowledge.
- Oracle 10 experience a must, 11 preferred.
- Experience developing with Oracle in a .Net environment
- Strong interpersonal skills and ability to work well in a team environment.
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Qualifications :
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- BS / BE / B Tech / MCA /MSc in Computer Science OR Electronics & Telecom Engineering or equivalent.
- Ability to multi-task
- Excellent leadership, organizational, verbal and written communication skills.
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Internet Information & Technologies Inc is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
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ITIL Trainers – ITIL Consultants
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Locations : Arizona USA, Hyderabad India, Saudi Arabia, Qatar, Bahrain, Dubai UAE
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Job Description :
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IIT is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an ITIL V3 Trainer to join our team.
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Job Responsibilities :
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The ITIL Trainer implements and operates IS related and ITIL training programs, practices, and procedures for developing optimal utilization of personnel. Designs and administers training programs to train all levels of personnel; develops tests and visual aids; coordinates class arrangements, conducts training classes, and develops criteria for evaluating effectiveness of training activities. Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.
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Duties :
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- Counsels and trains analysts on more complex training issues.
- Determines appropriate technique for delivering message to targeted audience.
- Uses feedback from session participants to determine changes to better training needs.
- Works on individual basis with Associates and Managers to assist in development of individual skills.
- Assist in development of, and revisions to accredited ITIL V3 courseware.
- Assist in development of, and revisions to ITIL Awareness courseware.
- Assist in administration of classroom virtual desktop environment.
- The ITIL trainer with deliver both ITIL Awareness and ITIL V3 Foundation and Intermediate classes including: Physical setup of classrooms, Printing of class handouts, Printing and ensuring completion of class rosters, Collecting and collating results of student course evaluations.
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Required Skills :
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- Must meet Accredited Trainer requirements of the Examination Institute for Information Science (EXIN).
- Must have experience as a trainer and has sufficient teaching skills to deliver the course in a clear and concise way.
- Must have at least 2-5 years of relevant experience in the content of the course (for example, Service Desk leadership or IT Service Management).
- Preferable to have implementation experience in use of ITSM Products like SMART Suite Help Desk / HP Open View/ CA Help Desk /Remedy /Axios System/ Front Range Solutions either in English / French / Arabic.
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Must have following certifications :
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- ITIL V3 Foundation in IT Service Management
- ITIL Intermediate Level - Service Lifecycle & Service Capability Streams
- ITIL V3 Expert Certificate
- ITIL V3 Master Qualification
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Please send your CV with expected salary to jobs@iitsw.com
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Sharepoint 2007 Developer
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Locations : Phoenix Arizona USA, Jeddah, Riyadh - Saudi Arabia, UAE, Qatar & India
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IIT is looking for skilled Sharepoint developers with following Skills :
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- Microsoft SharePoint Server 2007
- 2 - 5 years experience with full life cycle application development and design
- Experience in Systems Analysis, Design, Development and Implementation of various applications
- .NET Framework, C#, VB.NET, ASP.NET, XML, web services, WWF, WPF, WCF, AJAX Technologies, and SilverLight
- Experience in Developing and building WebParts
- TFS (Team Foundation Server) experience is desired
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Core responsibilities will include :
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- Developing and maintaining SharePoint applications
- Building customised .Net web parts
- Design, develop & unit test enhancements based on business requirements
- Coordinate System/Integration/Regression testing - preparation, execution, rework, retesting
- Adhere to the change management process and work effectively with the team to implement quality solutions into the production environment
- Analyse reported issues and design/develop/test/implement solutions to resolve these issues
- Assist other members of the production support team when required
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Apply to jobs@iitsw.com with Job Code reference: SharePoint
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IT Manager/IT Director/CIO
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Locations : Phoenix Arizona USA, Jeddah, Riyadh - Saudi Arabia, UAE, Qatar & India
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- Provide over all management of IT departmental activities and resources.
- Define short and long term Company Information Technology strategies.
- Develop and implement the Annual Information Technology and Capital Budget plans.
- Explore and provide the Company with Information Systems to meet business requirements.
- Ensure that IT strategies are aligned with Company business direction by maintaining close relationship with Company Senior Management.
- Ensure highest level of support services to all users.
- Facilitate Information Technology transfer within the Company.
- Provide Network of communication, interaction of Information Technology and organizational structure.
- Ensure and achieve the cost effective use of information technology services (PC’s, Servers, Printers, Notebooks, and Peripherals etc.) by controlling and coordinating their purchase, across the Group.
- Provide Information Technology training services within the Company to facilitate the effective use of IT.
- Research and assimilate the latest emerging Information Technology to meet the organizational goals, create business opportunities, and improve productivity and effectiveness.
- Provide various sets of means to enable the Company to exploit emerging Information Technologies, identify short and long term information system requirements of the Company.
- Recommend promotion, demotion, or dismissal of staff reporting to his position.
- Carry out other such duties as may be assigned by the CEO.
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Skills :
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- Highly honed team leadership, mentoring and coaching skills.
- Proven ability to manage and lead a group of IT professionals responsible for delivering high quality information technology services.
- Demonstrated experience in the management of all aspects of information technology infrastructure, including strategic planning and execution of strategies to meet organizational needs.
- Demonstrated technical knowledge and understanding of a broad range of information technology infrastructures including complex servers, network systems, web based services and desktop systems.
- Proven experience in managing the relationship between information technology service group and individuals.
- Highly developed oral and written communication skills, including the ability to communicate to clients of varying ability.
- At least five years experience in a Technology Management capacity
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Network Engineer
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Locations : Phoenix Arizona USA, Jeddah, Riyadh - Saudi Arabia, UAE, Qatar & India
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- Providing direct Tech. Support to computer users for Network, PC, operating systems, Internet, Email and Office applications. This includes installation, troubleshooting, maintenance
- Complete knowledge of security protocols and products.
- Taking daily backup for diverse systems.
- Supporting Users for everyday and every time Computer related problems.
- Doing MIS Co-Ordination between Sites and head office.
- Supporting sage users on site and branches.
- Daily monitoring of WAN connection traffics and devices. Check the healthy of the servers.
- Preparing of daily and monthly reports.
- Preparing the needed computer related accessories purchase orders for IT and other DEP.S.
- Implementing and executing the designed plan for networks and cabling.
- Maintaining all hardware related problems.
- Check the update of Anti virus and be sure of the cleaning of all desktop computers and LAN.
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Skills :
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- Good Experience with Microsoft Desktop Operating Systems
- Good Troubleshooter with a Good Ability to Interpret Tech. Problems.
- Ability To Analyze the Problems over The Phone Calls set appropriate solutions.
- Good Experience in Networking “ TCP/IP “ Protocols.
- Professional In Network Cabling, Troubleshooting and problems analysis.
- Arabic and English Languages are essential.
- CCNA / MCSE / MCSA.
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Qualifications :
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- Bachelor degree in related field.
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Sales Executive
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Locations : Phoenix Arizona USA, Jeddah, Riyadh - Saudi Arabia, UAE, Qatar & India
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Responsibilities :
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- Learn and maintain knowledge of SMART Suite software products and services, competitive products and services and industry trends.
- Utilizes direct consultative selling to prospective accounts, determining the products and services needed.
- Works with the products manager to customizes and sells solution and services to match account needs.
- Conducts significant direct contact with customers.
- Actively participates in sales calls and presentations; identifies goals, evaluates account needs, and designs appropriate demonstrations.
- Prepares complex quotations and proposal information, as needed; works to customize quotes and proposals and to coordinate resources across divisions.
- Canvassing the market by meeting daily with customers through sales calls.
- Providing prompt follow-up to customers.
- Winning the support of new customers.
- Prompt follow up for all communications incoming/outgoing daily.
- Achieving sales target plan.
- Prompt preparation for all sales reports required.
- Conduct sales presentation to prospective clients.
- Execute contracts & proposals.
- Deal with commercial issues.
- Qualify sales leads.
- Work effectively with products departments.
- Develop deep understanding of product capabilities and proposition.
- Forecast revenue, product mix and account activity.
- Provide feedback to product marketing on customer and product issues.
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Skills :
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- Excellent industry references.
- Strong interpersonal communication skills and ability to work independently & as a part of a team.
- Must have strong presentation and analytical skills.
- Ability to negotiate through a complex account process.
- Must possess strong work ethics, integrity, and professionalism and be able to perform independently. Must be a team player and a self starter who can relate well to peers.
- Self motivated
- Not less than 3 years experience in IT sales, Enterprise
- Driving License
- Should possess and utilize excellent verbal and written communication skills in English.
- Previous Gulf experience is a plus.
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