Overview on ITIL®

ITIL is the most widely deployed IT best practice framework is the Information Technology Infrastructure Library (ITIL®). ITIL drives business value by helping IT organizations in standardization of processes, share common terminology, and provide integrated IT Service Management across any organization. ITIL has become the de facto standard for enterprise service delivery processes.

ITIL® was developed by the United Kingdom's Office of Government Commerce (OGC) in the late 1980s. The comprehensive and non-proprietary guidance, documented in a set of books, describes an integrated, process-based best practice framework for managing IT services.

Companies around the globe are jumping on the ITIL bandwagon. According to Forrester Research Inc. of Cambridge, 40 percent of $1 billion-plus companies will be implementing ITIL by the end of this year. More than 10,000 organizations worldwide have now adopted ITIL.

Some Benefits of ITIL are:

• Aligning IT Strategy with Business Strategy
• Meeting Business and user needs
• Coping with Change Effectively
• Effective Reporting helps in dealing with Senior Management
• Managing costs and resources
• Lowers costs and improves customer satisfaction
• Keeping up with industries leading best practice
• Time & Resource Management
• Maintaining skills and knowledge

SMART Suite IT Service Management Solution, can help organization’s of any size to start journey for ITIL adaptation, and initiate process of Business and IT must coming together, to deliver optimal business performance.