Email & SMS Integration

With SMART Suite Email & SMS Integration, your employees and customers will get informed in real time and will never complain about service communications.

SMART Suite’s powerful & automated Email & SMS integration allows Automated Incident/Service Request status alert notifications to users, by sending a personalized message. This helps to improve customer perception of quality of service.

Key features of Email & SMS Integration are :

• System as ability to convert a support email into an Incident or Service Request.
• Integration with Microsoft Exchange Email Server.
• When an incident/service request is recorded an Email/SMS is automatically mailed to the assigned support associate or support group.
• The customer receives a confirmation of his logged request with a unique reference number.
• You have control to decide at what stage the customer/service associate, receives an Email/SMS Alert.
• Content of the message is customizable and can be delivered in multiple languages.