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Web Self Service
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Allows employee and customers to create incidents, create service requests and assists them to research your published knowledge base information.
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SMART Suite self service provides an extensive range of advanced time-saving features to ensure that the service team deliver high quality of service, resolving and managing employee/customer requests faster than ever before. Whether you operate a small, medium, or enterprise-wide service desk, SMART Suite Service Desk is the right choice for you.
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SMART Suite Self-Service Key Features and Functionality :
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- Manages requests for access privileges, and changes of personal data.
- Entry and status tracking of incidents and requests.
- Reduce the number of incoming telephone calls and follow-ups to ease the workload of your Service Desk staff.
- Have immediate access to information about current company wide services.
- Access to enterprise information via the knowledge database, which includes FAQs, News, Company wide Service Outage announcements and a news ticker.
- Dynamic service management dash boards & alerts, which displays open and overdue service requests.
- Customer satisfaction feedback surveys.
- Creation of Incidents & Service Requests using published templates.
- Automated workflows ensure that no request is missed.
- Optional Computer Telephony (IP-PBX & IVR) access.
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