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Service Desk
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Module List:
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Service Desk is the single point of contact within the IT organization for users of IT services. A Service Desk handles Incidents, and Service Requests and is integrated into other Service Management processes and overall business processes. SMART Suite Service Desk automates service desk processes and lowers cost of service support operations. Our customizable and out-of-the-box service management solution combines best-in-class service desk software with core ITIL® best practices that integrates can as well integrate with third-party applications.
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SMART Suite Service Desk will provide following key benefits :
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- Allows Service Desk Staff to log calls on behalf of other employees / customers.
- Unified call logging and resolution mechanism for geographically diversified locations.
- Use ITIL best practices for business service improvements.
- Improve accountability and visibility of IT service and support.
- Reduce costs through faster incident & service requests resolution times.
- Build a Service Catalog with Service Levels agreed as per business needs.
- Improve IT Staff efficiency by ensuring their optimal utilization.
- Enhance the Business units confidence and perception of IT Organization.
- Improve Customer Satisfaction levels by transforming IT from a fire fighting mode to a new service oriented mode.
- Make IT more secure by ensuring IT changes do not leave any holes in your organization.
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