System Center Operations Manager is the end-to-end service-management product that is the best choice for Windows because it works seamlessly with Microsoft software and applications, helping organizations increase efficiency while enabling greater control of the IT environment. System Center Operations Manager 2007 automates routine, redundant tasks, and provides intelligent reporting and monitoring to help increase efficiency and enable greater control of your IT environment. Support for high-availability features such as clustering and failover ensure the IT environment is always monitored.

http://www.microsoft.com/systemcenter/opsmgr/evaluation/demo/index.html

SMS 2003 is Microsoft Corporation's strategic solution for change and configuration management of Windows-based systems. As hardware and software assets comprise a large portion of the IT budget, corporations are becoming more focused on finding ways to reduce these costs while continuing to deliver valuable business capabilities. SMS 2003 delivers on this by reducing the overall operational costs of managing and deploying software.

With SMART Suite ITSM Product, Integration with Microsoft’s System Center Configuration Manager,Using an asynchronous workflow, we can retrieve all the major IT Assets/Configuration Items (CI’s) attributes as available in Microsoft’s System Center Configuration Manager. The retrieved CI’s will be available for linkage to Incident, Problem, Change & Release ITIL processes.