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Change Management
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Module List:
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In our technology driven age, often changes occur so rapidly that it becomes difficult to manage, if proper tools and best practices are not used for managing changes. SMART Suite Change Management module assists IT Organizations to deploy changes in a controlled way, and effectively supports and facilitates enterprise business goals.
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Implementing SMART Suite CM will achieve the following :
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- Provides a repeatable standardized methods and procedures for making changes.
- Helps in making Changes quickly and accurately as per the business needs.
- Protect Services while making changes – minimize the business risk.
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SMART Suite Change Management Supports following activities for managing a successful change :
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- Create Request for Change (RFC)
- Assess and evaluate change
- Get Authorizations
- Record Change Advisory Board (CAB) Notes
- Schedule Changes
- Co-ordinate and Implement
- Review Change
- Close Change
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Integrated Change Management
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SMART Suite offers out-of-the-box integrations with Incident and Problem management, Service Level management and Service Asset and Configuration module, which provides a vital insight to managers about the impact of the change on the IT Infrastructure. This allows meticulous planning, which helps in reduction of unscheduled service unavailability.
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Change Management Key Features :
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- Facilitate the recording and storage of RFCs in an easily accessible format.
- Allows only authorized personnel to submit RFCs.
- Monitoring and tracking of the life cycle of a Change request. For example, tracking a Change through the different stages of authorization, coordination, and review.
- Ability to control, read, write, and modify access for Change Management staff, Change builders, testers, etc. to update Change records throughout the Change lifecycle.
- Routing of RFCs to the appropriate authorization bodies as defined within the ITIL Change Management Process.
- Ability to approve or reject Changes online.
- Recording of impact assessment information within the Change record in order to support the Change authorization process. For example, the embedding of attachments such as technical reviews and reports.
- Production of Change schedules like build, testing, and implementation schedules.
- Facilitate the recording of back-out procedures within the Change record.
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