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Automated Satisfaction Survey
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Module List:
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With SMART Suite Survey Management you can conduct online surveys to gather customer feedback on quality of service and use data to drive continuous improvement. Research has shown that satisfied, motivated employees create more satisfied customers, positively influencing your organizational and financial performance in turn.
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Key Features :
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- Create multiple service types
- Automated email survey invitations when incident or service request is closed
- Unlimited user definable fields for survey questions
- Survey results in graphical format
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Benefits :
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Measure customer service and satisfaction levels
Reduce the time needed to develop powerful questionnaires and survey projects for your customers/employees
Assess training and development needs of employees
Align employee performance with customer satisfaction goals
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