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Product Portfolio :
Improve Organizational IT processes and allow your staff to be more productive.
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Process Service Requests from Internal & External customers with an agreed approval and qualification process.
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We offer customizable, web-based customer support software for customer service management.
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Automates incident & problem mgmt processes, enabling IT Help Desk Administrators to respond quickly and efficiently.
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IT Service Management ITIL Solution
Service Request Fulfillment
Customer Support
IT Help Desk
Why SMART (ITSM) Solutions
Supports Organizational ITSM strategy based on ITIL initiatives
Meet Organizational Goals to reduce operational costs
Attractive pricing of Product & Support Services
Rich Out-of-the-box features and functionality
Totally Integrated & Easy to configure
All Smart Products are Integrated with Clickatell, A leading global SMS provider for delivery of SMS Alerts Worldwide.
Clickatell - Send message any where in the world
News :

19-02-08 :
Internet Information & Technologies Inc. has announced completion of Arabic Localization for its English version of SMART ITIL based Help Desk Management Solutions. The company has developed this software based upon demand for such a help desk and service management solution from companies based in Saudi Arabia, United Arab Emirates, Oman, Qatar & Bahrain. The product will be released in MENA region through its authorized value added resellers, who will provide local support for successful implementation of the product.


03-03-08 :
IIT appoint new distributor AHHA Technologies for Toronto - Canada, to serve customers in the region.


23-04-08 :
IIT has allianced with a Clickatell, a world's leading SMS messaging provider offering simple and reliable SMS gateway connectivity to 663 networks in 201 countries.


04-05-08 :
Saudi Bugshan Group, a leading business house in Saudi Arabia, has awarded Internet Information & Technologies, Custom Software Development Project using SMART Architectural Framework.

 
ITIL …
ITIL may help do for IT what Six Sigma helped do for manufacturing. IT Infrastructure Library (ITIL) is a major asset because it helps define a common language and terminology to describe services, roles & processes for IT Infrastructure Mgmt.
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IT Service Management (ITSM) …
Recent Aberdeen Group research suggests that companies with "best-in- class" IT service management implementations enjoy on-time delivery of IT services far more often than their peers, and gain more efficient IT processes and cost savings to boot.
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View ITIL Service Support Coverage
Testimonial :

SMART IT Service Management Solution will streamline the IT and HR Services within any Organization - Mohammed - AHHA Technologies.


IITs products are really awesome, it is really very smart to meet our customers needs - Eric Amazon Solutions Inc.


We have no reservation in recommending IIT to any company who look forward to implementing ITIL Helpdesk & Customer Support as their CRM business solution." Imran - AHHA Technologies Inc.
 
Bridge the IT-Business Connect in a SMART Way
Getting IT Services aligned with the business remains a top priority for most CIOs and IT Managers. Often IT organizations struggle to prove their value to the business, while business unit managers still don't have a good understanding of the role IT plays. Creating a comprehensive catalog of IT services, can help solve this problem and is now becoming the de-facto standard for progressive IT operations.
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