IT Help Desk, IT Service Management ITIL Solutions, Custom Software Development Services

Product Portfolio :

IT Service Mgmt ITIL Solution
We offer a comprehensive IT Service Management ITIL Solutions for organizations which rely upon ever changing IT Infra...
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Service Request Fulfillment
SMART Service request management solution handles service requests by self service and with automated...
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Customer Support
SMART Customer Support & Service Software enables to match the dedicated support requirements with unparalleled precision &...
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IT Help Desk
SMART IT Helpdesk solution can streamline the IT operations by automating major areas of Service Operations like Incident...
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Our IT Service Management & Customer Support Solutions are :

Supports Organizational ITSM strategy based on ITIL initiatives

Meet Organizational Goals to reduce operational costs

Attractive pricing of Help Desk Software Solution

Rich Out-of-the-box features and functionality for ITIL Management

Totally Integrated & Easy to use ITIL Help Desk Software tool

Free help desk software evaluation upon request


	Service Desk
	Incident Management
	Service Request Mgmt
	Web Self Service
	Knowledge Management
	Problem Management
	Change Management
	Release & Deployement Mgmt
	System Asset & Config Mgmt
	Service Catalog & SLA Mgmt
	Survey Management
	Dashboards & Reports
	Email & SMS Integration
	Microsoft Sys Center Integration
	IVR & IP-PBX Voice Integration

SMART ITSM Help Desk Solution & ITIL v3 :

Business Benefits :

	SMART ITSM Help Desk applications provides automation support for all major ITIL Management V3 processes, along with enhanced user friendly functionality, which delivers a comprehensive ITIL compatible solution out-of-the-box. It helps organizations to achieve operational excellence by increasing Service & IT infrastructure reliability and Accountability / Governance as per ISO / IEC 20000.

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•	Unified call logging and resolution mechanism for geographically diversified locations
•	Reduce costs through ITIL incident management by having faster resolution times using IT Help Desk software
•	Build a Service Catalog with Service Level Agreements
•	Improve IT Staff efficiency by ensuring their optimal utilization
•	Provide link for web based helpdesk from your website.
•	Increase customer satisfaction using SMART helpdesk tracking software
•	French & Arabic helpdesk tool localization is free at no additional extra cost

Technical Features :

•	Web based help desk software with installed & hosted options
•	Completely web-based with a "Zero" Desktop Footprint
•	Arabic software available for arabic help desk users
•	Flexi-fields : New fields can be added to objects at run time

•	Externalized Business Rules Mgmt and Workflow Mgmt
•	Integration Enabled for Microsoft Operations & Configuration Manager
•	IP-PBX business telephone system, VoIP & interactive voice response (IVR) Intergations are supported

SMART Service Management Solution is in English, Arabic, French.

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