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SMART Suite Solution
  
Service Desk
Incident Management
Service Request Fulfillment
Problem Management
Change Management
Release Management
System Asset & Config Management
Service Catalog Management
Knowledge Base Management
Automated Satisfaction Survey
Internet Information & Technologies ( IIT ) is the leader in Help Desk, IT Service Management & Customer Service Software having its flagship product SMART Suite which is a professional Helpdesk, Business Service Management (BSM), CRM and Service Request tracking system, which is applicable to a wide range of different service organisations and applications, and can be adapted very quickly, easily and economically to suit the customer's systems and business processes. With SMART Suite you adopt out-of-the-box
ITIL v2 & v3 best practices and implement them in just few days, not years. Get a head start in process definition, which will Fast-track your ITIL initiatives and Eliminate false incident alarms and service disruptions, which will enhance customer satisfaction.

SMART Suite is offered as installed software and software-as-a-service (SaaS) which enables organizations to get up and running quickly, easily and efficiently in just matter of few steps.
Solutions for Industries 
Financial
Services
Educational
Associations & Chambers
Manufacturing
Testimonials
We are impressed by the true multilingual compatibilities of SMART Suite Help Desk, we are using French, English & Arabic.

Mr. Lamne
Country IT Manager
Falcon Mitsubishi Motors.
"SMART Suite Being ITIL V2 & V3 aligned, it has enabled our customers to track a full incident, problem and service request lifecycles as well as deliver a significantly more effective change & release management service. It has provided our customers an ideal head start to meet ISO 20000 initiatives"
Mr. Umesh Parashar
Director Sales
Karid Technologies.
SMART Suite IT Service Management Solution will streamline the IT and HR Services within any Organization.

Mr. Amit Tamrakar
Director
Cartel Consulting Services - Canada.
SMART Suite ITSM solution has become our main tool, to improve our IT & Business related services with optimal resources.

Engineer. Lamine
IT Manager
PCI International – Nivea Products.
“Our customers needed a tool with automated workflow. SMART Suite’s built-in workflow has made a big difference for them - especially having approval cycles automated in Change and Service Request Fulfillment.”

Sandeep Sahu
Software Services Manager
Infoline.
We have no reservation in recommending SMART Suite of products to any company who look forward to implementing ITIL Helpdesk & Customer Support as their CRM business solution.

Pramila
Cartel Consulting Services
Canada.
We are impressed by excellent arabization of SMART Suite of products.

IT Manager
Saudi Bugshan Group.
All forms modification / reports requests can either be done by an ATG Support Staffs, or change requests can be send to SMART Suites product support and development center, who are quick to incorporate changes and deploy a new software service pack.

Adel Safadi
Business Development Manager
FOREVISION.
It's so easy to install and use! The screens are clear and easy to follow. We really know what's happening within our IT Department now.

Mr. Abas
Technical Consultant
Bridgestone Tires
Global Axis.
“We’ve seen a big improvement in our communications throughout Business units of ATG organization, since implementing SMART Suite Service Desk. It has also allowed us to be more proactive in recognizing potential problems and conflicts - which in turn, leads to higher IT service levels.”

I. Cader
Retail Division Executive Director.
AT Group.
Just a few of the companies
already using our software
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